Question 1

Electronic data interchange is a communication standard that enables the electronic transfer of routine documents between business partners.

Accepted Answer

A) True 
 B)False

Question 2

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Accepted Answer

A)   Inbound telesales
B)   Outbound telesales
C)   Sales team efforts
D)   Sales force automation
E)   The customer help deskF) B) and D)
G) A) and B)

Question 3

A check-in kiosk at the airport would be what type of CRM application?

Accepted Answer

A)   Inbound telesales
B)   Customer touching
C)   Outbound telesales
D)   Sales
E)   Customer facingF) A) and B)
G) None of the above

Question 4

A(n)  _____ is software that helps companies acquire and retain customers.

Accepted Answer

A)   enterprise resource planning system
B)   customer relationship management system
C)   supply chain management system
D)   transaction processing system
E)   functional area information systemF) None of the above
G) A) and B)

Question 5

The flows in supply chains consist of which of the following?

Accepted Answer

A)   Materials
B)   Information
C)   Finance
D)   All of the these
E)   None of the theseF) B) and C)
G) A) and D)

Exam 11: Crm and Scm

A check-in kiosk at the airport would be what type of CRM application?

Correct Answer
verified

Electronic data interchange is a communication standard that enables the electronic transfer of routine documents between business partners.

Correct Answer
verified

A(n) _____ is software that helps companies acquire and retain customers.

Correct Answer
verified

The flows in supply chains consist of which of the following?

Correct Answer
verified

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Correct Answer
verified

Exam 11: Crm and Scm

A check-in kiosk at the airport would be what type of CRM application?

Correct AnswerverifiedShow Answer

Electronic data interchange is a communication standard that enables the electronic transfer of routine documents between business partners.

Correct AnswerverifiedShow Answer

A(n) _____ is software that helps companies acquire and retain customers.

Correct AnswerverifiedShow Answer

The flows in supply chains consist of which of the following?

Correct AnswerverifiedShow Answer

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified