Question 1

One of the ways to improve communication is to avoid animation.

Accepted Answer

A) True 
 B)False

Question 2

Generally,typical listeners retain _____ of what they hear.

Accepted Answer

A)  5 percent
B)  all
C)  75 percent
D)  two-thirds
E)  20-50 percentF) C) and E)
G) A) and B)

Question 3

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not an example of noise in the communication process in a typical classroom?

Accepted Answer

A)  a student in the back of the classroom texting a friend
B)  a student answering a professor's question
C)  groundskeepers mowing the lawn outside the classroom window
D)  uncomfortable classroom desks
E)  an attractive person walking by the open classroom doorF) A) and E)
G) B) and E)

Question 5

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Accepted Answer

A)  Informal
B)  Vertical
C)  Horizontal
D)  Customary
E)  ExternalF) B) and D)
G) None of the above

Question 6

Which of the following is a tip for writing more effectively for business purposes?

Accepted Answer

A)  avoid using a subject line when sending an e-mail
B)  start by stating your purpose and what you expect of the reader
C)  use the passive voice (rather than the active voice) 
D)  construct interesting,complex sentences
E)  begin an e-mail with an informal greeting like "Hey"F) None of the above
G) B) and D)

Question 7

Channels of communications that follow the chain of command and are considered as official are _____ communication channels.

Accepted Answer

A)  prescribed
B)  formal
C)  vertical
D)  horizontal
E)  externalF) A) and E)
G) C) and D)

Question 8

____ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless.This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Accepted Answer

A)  Mindfulness
B)  Cognitive distortion
C)  The mirror effect
D)  Nonverbal communication
E)  MindlessnessF) A) and E)
G) A) and C)

Question 9

Which of the following is the best advice for face-to-face communication?

Accepted Answer

A)  Begin with good news,and lead up to bad news.
B)  Use a face-to-face meeting as an opportunity to multitask.
C)  Hold "town hall" meetings daily.
D)  Speak "off the cuff" rather than preparing a dull list of topics that need to be discussed.
E)  Have face-to-face meetings spontaneously when you encounter a co-worker in the daily course of doing business (for example,in the copy room or lunch room) .F) B) and D)
G) All of the above

Question 10

Tyrone was recently promoted to manager.Although he used to take advice from his peers,he seems no longer willing to listen to any input from them or his boss,and he is determined to run the project how he thinks best.Which personal barrier to communication is Tyrone exhibiting?

Accepted Answer

A)  an oversized ego
B)  variable skills in communicating effectively
C)  a tendency to judge others' messages
D)  an inability to listen with understanding
E)  variation in interpreting informationF) A) and E)
G) A) and B)

Question 11

When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of

Accepted Answer

A)  decoding.
B)  medium selection.
C)  noise.
D)  feedback.
E)  encoding.F) D) and E)
G) A) and E)

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Which of the following is not an example of noise in the communication process in a typical classroom?

Correct Answer
verified

Which of the following is the best advice for face-to-face communication?

Correct Answer
verified

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Correct Answer
verified

____ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless.This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Correct Answer
verified

Channels of communications that follow the chain of command and are considered as official are _____ communication channels.

Correct Answer
verified

Generally,typical listeners retain _____ of what they hear.

Correct Answer
verified

Tyrone was recently promoted to manager.Although he used to take advice from his peers,he seems no longer willing to listen to any input from them or his boss,and he is determined to run the project how he thinks best.Which personal barrier to communication is Tyrone exhibiting?

Correct Answer
verified

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Correct Answer
verified

One of the ways to improve communication is to avoid animation.

Correct Answer
verified

When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of

Correct Answer
verified

Which of the following is a tip for writing more effectively for business purposes?

Correct Answer
verified

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Which of the following is not an example of noise in the communication process in a typical classroom?

Correct AnswerverifiedShow Answer

Which of the following is the best advice for face-to-face communication?

Correct AnswerverifiedShow Answer

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Correct AnswerverifiedShow Answer

____ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless.This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Correct AnswerverifiedShow Answer

Channels of communications that follow the chain of command and are considered as official are _____ communication channels.

Correct AnswerverifiedShow Answer

Generally,typical listeners retain _____ of what they hear.

Correct AnswerverifiedShow Answer

Tyrone was recently promoted to manager.Although he used to take advice from his peers,he seems no longer willing to listen to any input from them or his boss,and he is determined to run the project how he thinks best.Which personal barrier to communication is Tyrone exhibiting?

Correct AnswerverifiedShow Answer

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Correct AnswerverifiedShow Answer

One of the ways to improve communication is to avoid animation.

Correct AnswerverifiedShow Answer

When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of

Correct AnswerverifiedShow Answer

Which of the following is a tip for writing more effectively for business purposes?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified